Shipping Policy
Effective Date: 1st March 2025
1. Overview
At Starfar, we strive to provide fast and reliable shipping for all our customers. This Shipping Policy outlines the terms and conditions regarding the processing, shipping, and delivery of your orders.
2. Processing Time
- Orders are typically processed within 0-7 business days (excluding weekends and holidays) after payment is confirmed.
- Processing times may be extended during peak seasons or due to unforeseen circumstances.
3. Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 2-7 business days.
- Express Shipping: Estimated delivery within 1-4 business days.
- International Shipping: Estimated delivery times vary by destination.
Shipping times are estimates and may vary due to carrier delays, weather conditions, or other external factors beyond our control.
4. Shipping Fees
- Shipping costs are calculated at checkout based on the shipping method, destination, and package weight.
- International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through the carrier’s website using the provided tracking information.
6. Address Accuracy & Delivery Issues
- Customers are responsible for providing an accurate shipping address. We are not liable for orders shipped to incorrect addresses.
- If a package is returned due to an incorrect address, additional shipping fees may apply.
- If a package is lost or delayed, please contact us at starfar.supp@gmail.com for assistance.
7. Damaged or Missing Items
- If your order arrives damaged or items are missing, please contact us within 7 days of delivery with photos of the damaged item(s).
- We will work with the carrier to resolve the issue and may offer a replacement.
8. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
For any questions regarding our shipping policy, please reach out to us at: starfar.supp@gmail.com